The Holiday Wish Express Privacy Policy

Effective date: October 1, 2026

The Holiday Wish Express (“The Holiday Wish,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit theholidaywish.com, contact us, purchase tickets through services connected to our website, or subscribe to our email or text message programs.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Your name, email address, telephone number, and billing or mailing address.

Purchase and reservation information: Ticket selections, event dates, order details, and transaction information provided by our ticketing and payment providers.

Communications: Information you submit through forms, customer support requests, surveys, or other communications.

Marketing preferences: Your email and SMS subscription choices, consent records, and unsubscribe requests.

Website and device information: Your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.

Message engagement information: Whether marketing emails are opened and whether links in our emails or text messages are clicked, where supported by our tools and permitted by law.

Payment information submitted through a third-party checkout is handled according to that provider’s privacy policy. We may receive transaction details needed to manage your purchase.

2. How We Use Information

We use personal information to:

Operate, maintain, and improve our website and services.

Process and manage purchases, reservations, and customer requests.

Send purchase confirmations and important information about your transaction or event.

Send email and SMS marketing when you have subscribed.

Personalize communications and understand the effectiveness of our marketing.

Maintain records of consent and honor communication preferences.

Prevent fraud, protect our systems, resolve disputes, and comply with legal obligations.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand visitor activity, and measure marketing performance.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality. Where required by law, we obtain consent before using nonessential tracking technologies.

4. Email Marketing

When you subscribe to our email list, we may send you news, event announcements, ticket availability updates, special offers, and other promotional messages about The Holiday Wish Express.

We use Klaviyo to manage email subscriptions and deliver marketing communications. Information processed through Klaviyo may include your contact details, subscription preferences, consent records, purchase activity, and interactions with our communications.

You may unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting [Privacy/Support Email]. Unsubscribing from marketing emails does not prevent us from sending necessary nonpromotional communications about an existing purchase or customer service request.

Email signup does not enroll you in SMS marketing.

5. SMS Marketing and Privacy

If you separately opt in to our SMS program, we collect and use your mobile number, consent records, messaging preferences, and message interaction information to operate the program.

We use Klaviyo and messaging service providers to store and process this information, deliver messages, manage subscriptions, and honor opt-out requests.

We do not sell or share mobile numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We disclose SMS information to providers that help operate and deliver our messaging program, only as needed for those services. Our other disclosure provisions do not authorize sharing SMS consent for unrelated marketing.

You may opt out by replying STOP to a text message. For assistance, reply HELP or contact hello@theholidaywish.com. Additional details appear in our SMS Terms & Conditions.

6. How We Disclose Information

We may disclose personal information:

To service providers: Companies that support website hosting, ticketing, payment processing, customer support, analytics, and communications, including Klaviyo.

For legal and security purposes: When required by law or reasonably necessary to protect rights, safety, or security, investigate fraud, or respond to lawful requests.

In a business transaction: In connection with a merger, acquisition, reorganization, or transfer of business assets, subject to applicable law and the SMS restrictions above.

At your direction: When you request or authorize a disclosure.

7. Information Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations. We may retain limited records of consent and unsubscribe requests to document and honor your preferences.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of electronic transmission or storage is completely secure.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of your personal information; obtain a portable copy; or opt out of certain processing.

To submit a request, contact hello@theholidaywish.com. We may need to verify your identity before responding. Where applicable, an authorized agent may submit a request on your behalf, and you may appeal a denied request by contacting us and stating that you wish to appeal.

You can withdraw email or SMS marketing consent at any time using the methods described above. We will not discriminate against you for exercising rights provided by applicable law.

9. Children’s Privacy

Our online purchasing and marketing signup features are intended for adults, including parents and guardians purchasing for their families. We do not knowingly collect personal information directly from children under 13 through these features.

If you believe a child under 13 has provided personal information through our website without appropriate parental authorization, contact hello@theholidaywish.com so we can investigate and take appropriate action.

10. Third-Party Services

Our website may link to third-party websites, ticketing platforms, payment services, or social media pages. Their handling of information is governed by their own privacy policies. We encourage you to review those policies before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.

12. Contact Us

For privacy questions or requests, contact:

The Holiday Wish Express
Email: hello@theholidaywish.com
Website: https://theholidaywish.com